Shipping policy

Thank you for shopping with us! We are committed to processing and delivering your order as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
  • During sales, holidays, or product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–21 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping on qualifying orders during promotional periods. Any free shipping offers will be clearly displayed on our website.

Tracking Your Order

After your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, contact us immediately. Once an order has shipped, we cannot make changes.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier, weather conditions, customs, or other circumstances beyond our control.

If your package appears lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These fees are not included in the purchase price or shipping cost.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or shipping, please contact us at:

Email: broath@mademissional.com

We aim to respond within 1–2 business days.